What is resin?

Either a UV cured liquid or a two part compound that can encase nearly all types of organic & inorganic materials.

Can my inclusion be removed from resin?

No, once resin cures, whatever is inside is encased permantently.

Can more than one inclusion be added to a piece?

Absolutely! Multiple inclusions can be comined in both jewelry & keepsakes - just message me to let me know what you're thinking and I'd be happy to create the perfect piece for you!

 How long does the process take?  Can I rush my order?

Time lines may vary, but I do my best to create your piece as quickly as possible.  Please message me ahead of your order and I can let you know what ring styles I have in your size.  If I have your jewelry setting in stock I estimate most orders will take 3-5wks from the time I receive your inclusions.  However I am unable to stock all ring sizes at all times, for obvious expense reasons.  However I am unable to stock all ring sizes at all times, for obvious expense reasons.  If I have to order your size, please know I am at the mercy of the other vendor; this can take 4-5wks.  I will communicate with reguarly to keep you informed of the time table.  If I have to order your size, please know I am at the mercy of the other vendor; this can take 4-5wks, meaning it may take a total of 2-4 months to receive your order.  I will communicate with reguarly to keep you informed of the time table, particuarly if it's on the longer end of the timetable. 

Rush orders are difficult and while I will do my best to work with you, but I cannot guarantee them.  Please message me if you have concerns about the timeframe to receive your piece.

Is resin durable?

Overall, yes, however it should not be subjected to abrasive surfaces or chemicals as it is possible to scratch it’s surface.*  To miminize yellowing, clear and light colored pieces should not be left in direct sunlight .  Also, any pieces with floral inclusions should not be left in direct sunlight to avoid fading as the resin protects the flower itself, but cannot protect against color fade.  

What if I’m not happy with my piece?  Can I get a refund?

Due to the personal nature of each order and that each piece is made individually, I cannot offer refunds, however I will work with you to remake your piece.  I know how precious these pieces are and I will make every effort to ensure your happiness.   If you ever have any questions or concerns, please reach out to me - over communication is always better than under communication!

What if  I don’t like the jewelry piece I picked, can I exchange it?

Yes, this is why I send your selected jewelry finding with your collection kit.  This allows you to be sure that you are happy with the style, size and material BEFORE I encase your memory in it.  If you aren’t happy with the jewelry for any reason, you can send it back (in unused condition), let me know what you’d like to replace it with and we start the process again.  

My piece got scratched, is there any way to fix it?

The answer is nearly always yes.  All of my jewelry pieces are finished with a top coat, so in the event of surface damage I can typically sand that down and recoat it.  

What if I can’t bring myself to send you my inclusion?  What happens to my order?

I understand how difficult it can be to send such a precious item.  Please take all the time you need, be it days, weeks or months.  If the timeframe goes beyond 6mos I will reach out to to you to offer either a gift card or to make a piece for you that will incorporate colors or materials that remind you of your loved one, without their hair or ash.